T&C RECOVEO

These general terms and conditions of data recovery services, concluded and accepted in Roanne, France, on the latest date mentioned below, are entered into between Recoveo, whose registered office is located at 28 Levée du Renaison – 42300 ROANNE – FRANCE, and the Client. They differ from the privacy policy, which specifically concerns the management and use of your personal data. You can find all related information here: Recoveo Privacy Policy. A. The Client requests certain examination and evaluation services relating to data recovery, in accordance with the attached diagnostic order. B. Recoveo will inform the Client of the results of these examination and evaluation services by sending a commercial proposal via email or fax. The Client may then authorize Recoveo (and/or its suppliers), by returning the duly completed and signed proposal (which, upon acceptance by Recoveo, becomes an integral part of these terms), to use its best efforts to perform additional services such as analysis, repair, data reconstruction and/or data recovery, in accordance with the terms and estimates specified in the proposal. C. All products and services provided under a specific assignment, including but not limited to examination, evaluation, analysis, repair, reconstruction and/or data delivery, shall be governed by these terms. In consideration of the above, the parties agree as follows: 1. Scope of Work The Client requests Recoveo (and/or its suppliers) to use its best efforts to examine, evaluate, and identify the issue (if not already identified), and/or to correct it, recover or minimize damage affecting the hardware or data, under the terms of this Agreement. Estimated fees prior to analysis may prove insufficient. In such case, the Client will be notified, and no additional costs will be incurred without prior written approval. Recoveo’s mission is limited to data recovery (validated via the file list provided). Data reintegration (e.g., into databases) is not included. Recoveo may recommend third-party providers. 2. Payment The Client agrees to pay all amounts stated in the quotes, plus any additional approved amounts, as well as shipping and insurance costs (round trip). Unless otherwise agreed, all payments are due upon quote acceptance. If deferred payment is granted, payment is due within 10 days. All amounts are exclusive of VAT and taxes. In case of quote refusal or unsuccessful recovery, Recoveo retains the device by default. If return is requested, additional reassembly and/or shipping fees may apply. Requests must be made by email. If no response is received within one month after quote or result notification, Recoveo reserves the right to destroy or recycle the device after secure data erasure. 3. Transport Preliminary note: Risk transfers to the Client upon physical possession of the device. “Carrier” refers to any company handling transport between the Client and Recoveo. → If Recoveo manages shipment: Recoveo is not liable for loss if proof of shipment is provided. Only the Carrier is responsible. → Inter-laboratory transfers: Same principle applies. → Return shipment: Same principle applies. Recoveo provides Carrier details upon request. Compensation: Compensation is limited to the purchase value of the device (with proof). Incorrect address = additional shipping costs. Recoveo is not liable for carrier-related loss or damage. 4. Damaged Condition The Client acknowledges the device/data is already damaged. Recovery attempts may worsen damage. Recoveo declines responsibility for additional damage. 5. Retention Right Recoveo may retain the device and data until full payment is received. 6. Confidentiality Recoveo will use Client data solely for the mission and keep it strictly confidential. Exceptions include public information, previously known data, independently developed data, or data disclosed lawfully by third parties. Recoveo retains recovered data for 15 days for verification purposes. After 30 days without request, data will be securely erased and devices recycled. 7. Partner Discounts Partners may receive commissions based on recovery services only (excluding shipping, diagnostics, etc.), capped at €5,000. Commissions are paid only after client payment. Unclaimed commissions expire after 18 months. 8. No Warranty Recoveo provides no warranty (express or implied), including merchantability or fitness for purpose. 9. Limitation of Liability Recoveo is not liable for indirect damages including data loss, business interruption, or financial loss. 10. Indemnification The Client indemnifies Recoveo against claims related to damaged data or equipment. 11. Client Representations The Client guarantees ownership or rights over the data and equipment. 12. Force Majeure No liability in case of events beyond control (fire, strike, war, etc.). 13. Liability Cap Liability is limited to the total amount paid by the Client. 14. Miscellaneous French law applies. Jurisdiction: Roanne, France.