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Our business managers and technicians work in perfect synergy to guarantee you the highest possible quality of service and rigorous account management. Throughout the entire data recovery process—from the moment we receive your request, right from the first phone call, through to the return of your data—our teams are at your disposal to support you and provide complete transparency every step of the way.
STEP 1
REQUEST A FREE QUOTE / SENDING YOUR DEVICE
Our online self-diagnosis tool allows you to get an initial assessment of your failure, as well as an indicative price range. You will then be sent a summary intake form. Simply fill it out directly online before sending us your device.
Note: This submission is non-binding; you are only responsible for the shipping costs.
STEP 2
FREE DIAGNOSIS
Once received by our logistics department, your device is handed over to our technicians for an in-depth diagnosis of all its mechanical and electronic components, based on the pre-identified type of failure. Free and with no obligation, this diagnosis allows us to determine the recovery procedures required (cleanroom opening, cleaning, specific software tools, etc.) and to assess their feasibility in order to achieve optimal results.
STEP 3
LAB WORK & DEVICE PROCESSING
In the data recovery industry, data must be extracted UPFRONT—prior to quote approval—to guarantee with absolute certainty the recovery possibilities and the quality of the final result. Therefore, our technicians must first perform all necessary technical procedures to restore access to the storage media, test your priority data, and verify a representative sample.
STEP 4
QUOTE APPROVAL / DIAGVIEW
Once your device has been processed in our lab, we are able to provide you with a list of all recoverable data and its condition, thanks to our online tool, Diagview. You will also receive a final quote indicating the corresponding service offer, the total cost of the recovery, and the estimated turnaround time. All you have to do is approve this proposal directly through your online intake form.
STEP 5
DATA EXTRACTION & NEW DEVICE TRANSFER
Once you have accepted the proposal via the online form, our technicians launch the final recovery procedure. Your data is extracted and then copied onto the new device you provided.
STEP 6
RETURN OF YOUR DATA
The final step in the data recovery process is sending your data back to you. As a precautionary measure, a copy of your data is kept on our secure servers for 15 days before being permanently and securely deleted. In the event of a recovery failure or if your drive is declared dead (unusable), we will send you an intervention report and offer to return your original device to you.
